For your convenience we have provided a safe deposit box, located in the wardrobe in your room. Hotel bears no responsibility for any damage or loss of your personal belongings. In case of any loss, you are kindly requested to immediately inform Reception desk. We suggest you to double check safe deposit box in your room upon your departure from the Hotel.
Guests are given the key card upon registration at the reception and are kindly asked to lock the rooms. Guests are required to handover their keys to the receptionist upon departure. If guests lose or do not return the key card they are obligated to pay the penalty of 5 euros.
It is not allowed to take explosive, weapons, inflammable materials or other dangerous chemicals in to the hotel.
It is not allowed to bring food and beverage from outside in the hotel. Hotel keep the right to move this food and beverage.
It is not permitted to use iron, hot plates, electric heaters or any other heater device.
Guests may have visitors in their rooms which must be registered at the reception. Visits are allowed until 8 pm and in case of extended visit (after 8 pm), hotel will charge additional amount of 10 euros including VAT per room per night, as a supplement for the next guest.
Hotel services cannot be charged in advance but only after the service is finished. Payment guarantee is required. In case of a long stay the services are to be paid on the weekly bases.
Hotel keeps the right to require a guarantee for extra expenses during reservation process or at the check in. Minimum amount to be deposited is 3.000 RSD per room per night.
Payments are in local currency according to the official average rate of National Bank of Serbia on the arrival day.
For any damage caused by the Guest to the hotel property, the Guest is due to cover the cost of damage to the Hotel.
Room check in is from 2 pm. Check out is until 12 noon.
All departures after 12 noon will be considered as late departure and additional cost of 10 EUR per hour will be applied to Guest’s hotel account. If departure is after 6 pm an extra night including breakfast, will be charged. Please check for details with Reception desk.
Hotel is entirely non-smoking. In case of non-compliance with this rule, Hotel is obliged to charge the penalty of 100 euros according to the local Law.
Insurance is included in the room rate.
Day use is between 10 am and 6 pm.
For your convenience hotel has arranged the parking in front of the hotel. Parking is subject to charge under the price of 15 EUR per day, per vehicle. Hotel takes no responsibility for any damage or loss of your vehicle on the car park. Parking reservation is needed.
Airport transfers are available 24 hours. The official price list of this service is published at the Reception.
All rooms have air conditioning. Please note that air condition does not work if windows are opened or if windows are not properly closed.
If you have any suggestion on hotel service or if you have any technical problem in your room, please be free to inform us at your earliest convenience. In case of late notice for any complaints that you might have, when hotel has no chance to react, those situations will not be considered as a reason for accommodation rate discount.
Pets up to 6 kg are allowed in hotel in guest rooms. Pets are allowed in the room only if it is granted when booking hotel accommodation. The movement of pets without a leash and basket is only allowed in the room. On the way from the reception to the rooms pets must be on a leash. In other areas of the hotel we can accommodate pets but only in a basket. Guest must inform hotel about bringing their pet during reservation process. Surcharge for pets is 25 euros per day.
Bei einem Aufenthalt von 3 bis 8 Übernachtungen, wird der Bettbezug jeden dritten Tag gewechselt.
Bei einem Aufenthalt über 8 Übernachtungen, wird der Bettbezug jeden 4. Tag gewechselt.
In Appartements wird der Bettbezug jeden 2. Tag gewechselt.
Benützte Handtücher, welche auf dem Boden liegen, werden gewechselt; die aufgehängten nicht.
Sollten die Handtücher, nach Bedarf, öfters gewechselt werden, wenden Sie sich bitte an die Rezeption.
Linen is changed every second day in rooms and daily in suites. Used towels are changed daily but should you need more towels please contact the Reception.
Disturbing other Guests is not allowed. Hotel keeps the right to refuse further hospitality to the Guest who disturbs other Guests or on other way disrespects House Rules.
In case of cancellation of further Guest stay by the Hotel caused by misbehaviour and disrespect of Hotel Rules, Hotel reserves the right to charge for full length of stay as per reservation.
Breakfast is served every day from 07:00am until 10:00am in hotel restaurant.
If during your stay, for whatever reason, you need to check out earlier, it is necessary to advise Reception 24h prior departure. Otherwise full night stay with breakfast will be charged.
In all Guest rooms DO NOT DISTURB sign has been provided. Hotel rule is that this sign cannot be displayed longer than 24 hours. After this time, Hotel reserves the right to enter the room due to Safety and Security reasons.
It is not allowed to bring food or drinks in the Hotel.
Room service is available from 07:00am until 11:00pm. Snack bar is opened every day from 07:00am until 11:00pm, except Sunday. During Sunday Snack bar is closed.
For your convenience we can arrange massage, Belgrade sightseeing, rent a car.
During your stay, you have option to choose pillow. Pillow menu provides 3 pillow types. For more information please contact Reception Desk.
At the hotel reception you have option to borrow adapters and chargers depending on availability. You are kindly requested to leave adapters and chargers at the reception after use. Also, at the hotel reception you can get Dental and Shaving kit.
Wi-Fi internet is free and available in entire hotel. Password is provided at the Reception and on your key card folder.
Laundry service is available in the hotel. Official price list of Laundry services is provided in the Guest information folder in your room, and at the Reception Desk.
In case of fire alarm, please follow instructions from the evacuation plan attached on the inside of your main room door.
We assume that the Guests are familiarised and fully understand the Hotel Rules at the beginning of their stay in our Hotel.